Community Care

Keeping you safe and meeting your needs– An update on COVID-19

At Wealth One Bank of Canada, our employees and customers are part of the family and in this time of uncertainty, the safety, well-being and meeting the needs of our family is a top priority for us.  As the COVID-19 situation continues to evolve around the world, we want you to know that we are here to help. We have business continuity plans in place to ensure we continue to meet your needs even in this unprecedented time of a pandemic event.

We are open for business

While we remain open, with reduced in-house staffing, we encourage you to contact us by phone, or to leverage our website www.wealthonebankofcanada.com or mobile app. You can also contact your local Business Development Manager for any requirements you may have regarding savings, investing and borrowing needs.  Should you have any questions or concerns about your current loans at the Bank, please do not hesitate to contact us to discuss this further. In the meantime, if you have symptoms such as coughing, fever or difficulty breathing, we encourage you to self-isolate and contact a healthcare professional.

Access to our online banking or mobile app 24/7 

As always, you can confidently manage your daily banking activities through our online banking portal or mobile app from the comfort and convenience of your home. It's easy, fast and secure. You can access and transfer funds, pay bills, deposit cheques remotely, make Interac e-Transfers® and more. Download the WealthONE mobile app and start banking at your fingertips.

Again, your safety and well-being, and that of our colleagues, are top of mind for us. We will continue to share updates as we learn more. Should you be impacted by COVID-19 and need assistance, or if you have questions or concerns about your WealthONE accounts or products, our customer service team is available 8:00 AM to 4:00 PM (EST), Monday to Friday, in English, Mandarin and Cantonese, by calling 1-866-392-1088. Thank you for trusting Wealth One Bank with your business, rest assured that your bank is here to help.

Sincerely,

Jack Zhu
President and CEO
Wealth One Bank of Canada