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We regret to inform you that due to an unexpected power outage at our bank's office, our customer service helpline is currently unavailable until further notice. We apologize for any inconvenience this may cause. During this disruption, we encourage you to explore alternative means of reaching us, including book an appointment or email.

Rest assured that we are actively working to resolve the power outage issue and restore our regular customer service operations. Our team is committed to minimizing any inconveniences you may experience during this time.

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Set up a date and time that work best for you.

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Let’s talk in English, Mandarin, or Cantonese.

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Send us an email or submit the contact form and we will get back to you shortly.

Our Head Office

Toronto skyline
170 Sheppard Avenue East, Suite 500
Toronto, ON
M2N 3A4

2023 Holiday Schedule

Our offices are closed on all Statutory Holidays but you can still bank online or use the mobile app (iOS, Android). Safe, secure and easy.

New Year’s Day January 1, Sunday National 
Family Day February 20, Monday BC, AB, SK, ON, NB
Good Friday April 7, Friday National except QC
Victoria Day May 22, Monday National except NB, NS, NL
Canada Day July 1, Saturday


Civic Holiday August 7, Monday AB, BC, SK, ON, NB, NU
Labour Day September 4, Monday National
National Day for Truth
and Reconciliation
September 30, Saturday


National, federally regulated
workplaces only
Thanksgiving October 9, Monday National except NB, NS, NL
Remembrance Day November 11, Saturday


National except MB, ON, QC, NS
Christmas Day December 25, Monday National
Boxing Day December 26, Tuesday ON and National (federally
regulated workplaces only)

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